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< Назад к списку обьявлений

Service desk supervisor

  • Дата добавления: 12/03/2019
  • Обновлено: 12/09/2019
  • Интересовались: 40
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Responsible for the overall planning, organizing, and execution of all aspects of Service Desk support functions. Work cooperatively with faculty, staff and students to assess and understand their needs and provide best in class customer service support at all times through professional and courteous interactions. Work closely with ITS teams, individuals and vendors to ensure seamless delivery of Service desk projects. Remain abreast of current and emerging industry trends and best practices; identify opportunities for operational efficiencies and make recommendations for improvements. Must have a bachelor’s degree (foreign equivalent or higher) from an accredited institution in Computer Science, Information Technologies or related field or in lieu of a bachelor’s degree an equivalent combination of education and directly related full-time experience in a comparable environment. 3 years of full-time related experience in service desk operations, excellent verbal, written, interpersonal, and customer service skills and knowledge of various Windows operating systems, Microsoft Office, Office365, PC hardware set-up, smart phones, technical troubleshooting methodology are required. $42651 per year. colellal@oldwestbury.edu


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