Office Administrator - Bilingual/English + Russian Required 7987652

Join our team as a dynamic customer service representative fluent in both English and Russian! Your role is vital in ensuring customer satisfaction as you provide timely and accurate service information and expertly resolve any challenges they may encounter. Responsibilities: Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Skills: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Some form of college Check out our website: www.melodybenefits.com The ideal candidate may have previously worked as Russian speaking office administrator - Russian language Job Type: Full-time Salary: $35,000.00 - $45,000.00 per year Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Language: Russian (Required) Work Location: In person